Deep Dive: Pre-Demo Questionnaire

Company

Full Name

Email Address

Current Environment and Context1. How would you describe your current network environment? (Wireless, routers, switches, tunnels, PON, server infrastructure, etc.)

2. What visibility or monitoring tools do you currently use?

3. Approximately how many sites, devices, or field assets are you responsible for monitoring?

4. How is your operations team structured today? (Central NOC, distributed teams, field technicians, etc.)

5. How are network issues typically detected today?

Pain Points and Operational Challenges1. What are the most frequent network issues your team struggles with?

2. Which areas of your network consume the most troubleshooting time?

3. Where do you feel you have the least visibility today?

4. What recurring problems impact uptime, field operations, or SLA delivery?

5. If you could instantly improve an aspect of monitoring or troubleshooting workflow, what would it be?

Business Drivers & Impact1. How do network issues impact daily operations or field crew efficiency?

2. Do outages or performance issues impact safety, compliance, customer experience, or revenue?

3. How important is reducing Mean Time To Repair (MTTR) to your team?

4. Are modernization initiatives (wireless upgrades, router refresh, PON, automation) a focus this year?

5. Which business objectives matter most related to network reliability and visibility?

Technical Focus for the Demo1. Which areas would you like the demo to focus on? (Select all that apply)

2. Which areas are the highest priority for your team right now?

3. Are you evaluating Komodo Eye for a specific project or modernization initiative?

4. Which KPIs or success metrics matter most to your leadership?

Workflow & Automation Alignment1. Which troubleshooting workflows take the most time today?

2. Where would automation have the greatest impact for your team?

3. Are there repeated issues that could benefit from automated diagnostics or resets?

4. How often do SMEs get pulled into troubleshooting escalations?

5. Would your team benefit more from: (a) faster identification, (b) better root‑cause analysis, (c) intelligent alerting, or (d) automated corrective actions?

Demo Logistics & Expectations1. Who will attend the demo, and what are their roles?

2. Do you prefer a high-level overview or a deeper technical demonstration?

3. What is your preferred demo duration? (30, 45, or 60 minutes)

4. Are there specific success criteria for this demo?

5. After the demo, what next steps would you expect in your evaluation process?

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

info@komodosystems.com

Office

155 N. 400 W. Suite 580
Salt Lake City, U 84103

Phone

+1 801‑326‑1200

155 N 400 W, Suite 580
Salt Lake City, Utah 84103
+1 801 326-1200

‍info@komodosystems.com